Delivering Exceptional Customer Experiences

2 days ago

Lithgow, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000
Customer Service Representative Job Description

This role involves delivering exceptional customer experiences through various communication channels, including phone calls, emails, and chat. The successful candidate will engage with customers professionally and empathetically to understand their needs, answer inquiries, and provide solutions.

  • Key Responsibilities:
  • Customer Interaction: Interact with customers in a professional and empathetic manner, demonstrating excellent communication skills to ensure a positive and memorable experience.
  • Problem Resolution: Effectively identify and resolve customer issues, ensuring prompt and accurate solutions by collaborating with other teams and departments when necessary.
  • Product Knowledge: Develop and maintain a comprehensive understanding of the products and services offered, staying updated on changes and updates to provide accurate information to customers.
  • Cross-functional Collaboration: Collaborate with other departments, including sales, technical support, and product development, to facilitate seamless communication and resolution of customer concerns.
  • Continuous Improvement: Contribute to process improvement initiatives by providing feedback on existing processes and suggesting enhancements, staying informed about industry trends and customer expectations to adapt and improve service delivery.

Required Skills & Qualifications

  • Critical Skills:
  • Passion for delivering exceptional customer experiences
  • Excellent customer service and communication skills
  • Highly organized and detail-oriented individual
  • Demonstrated empathy and initiative
  • Competent in Microsoft Office applications, with the ability and willingness to learn new systems

Benefits

  • Attractive Package:
  • 6 month paid parental leave
  • 5 weeks annual leave + 17.5% leave loading
  • Staff discount on health insurance
  • Modern office environment

About Our Organization

We are a leading not-for-profit private health insurer committed to changing the way Australians see private health insurance. We have grown to become one of the top insurers in the country, offering over 200 employees and locations across NSW and Queensland. Our mission is to help people achieve better health outcomes by providing access to quality healthcare services.

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