
Delivering Exceptional Customer Experience
1 day ago
We are seeking a highly skilled individual to play a key role in delivering exceptional customer service and support to clients.
Key Responsibilities:- Customer Interaction: Interact with customers professionally and empathetically to understand their needs, answer inquiries, and provide solutions.
- Problem Resolution: Effectively identify and resolve customer issues, ensuring prompt and accurate solutions.
- Cross-functional Collaboration: Collaborate with other departments, including sales, technical support, and product development, to facilitate seamless communication and resolution of customer concerns.
- Continuous Improvement: Actively contribute to process improvement initiatives by providing feedback on existing processes and suggesting enhancements.
- Passion to exceed client expectations
- Exceptional customer service and communication skills
- Highly organized and detail oriented
- Demonstrate empathy and show initiative
About the Role Westfund is changing the way Australians see private health insurance. As one of the leading not-for-profit private health insurers in the country, we are dedicated to providing exceptional customer service and support to our clients.
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