Retail Operations Manager

7 days ago

Bundaberg, Queensland, Australia Hungry Jack's® Pty Ltd Full time
Salary Range: $65,000 - $74,000 + Super

About Hungry Jack's - ABN:

Hungry Jack's is a franchise of the international Burger King Corporation. With over 440 locations across Australia and a workforce exceeding 20,000, we are a prominent Australian brand dedicated to delivering quality offerings in the Quick Service Restaurant sector.

Position Overview

This is a permanent full-time role; candidates must possess and maintain a Food Safety Supervisor Certificate and/or ServSafe Certification.

As an Assistant Manager, you will oversee the safe, effective, and efficient operation of the restaurant under the guidance of the Restaurant Manager. Your focus will be on guest satisfaction, ensuring exceptional Quality, Service, and Cleanliness through our team. You will manage a Business Portfolio (business system) to drive outstanding business outcomes while fostering a culture of inclusivity aligned with our core values: Growth Mindset, People Power, 100% Guest Obsessed, Stronger Together, Make a Difference.

Key Responsibilities:

Ensuring Safety Leadership
  1. Oversee daily operations with an emphasis on safe work practices that comply with local regulations and Hungry Jack's standards.
  2. Enforce safety and security protocols.
Fostering a Guest-Centric Culture
  1. Recruit, train, and supervise your team to provide exceptional guest service consistently across all sales processes, demonstrating a commitment to 'guest obsession'.
  2. Assess employee performance, manage promotions, conduct disciplinary discussions, and address employee grievances as appropriate.
  3. Guarantee that guests receive prompt service and high-quality food.
  4. Implement the National Marketing Plan during your shifts to ensure a consistent guest experience (correct pricing, proper display of marketing materials).
  5. Address guest inquiries and feedback regarding products and services, taking appropriate corrective actions or escalating issues to ensure guest satisfaction.
  6. Own the National incentive programs during your shifts to enhance the guest experience.
Brand Development (Business Planning)
  1. Utilize your Business Priority Plan to continuously enhance Restaurant performance.
  2. Regularly review business results and communicate them to your team, implementing clear action plans for improvement.
  3. Engage in community initiatives to enhance visibility and foster brand loyalty.
Leading a High-Performing Team
  1. Establish a culture that prioritizes growth, trust, and accountability.
  2. Build your Restaurant Team to ensure effective shift coverage with skilled and efficient employees.
  3. Develop and maintain a succession plan to engage and retain your internal talent pipeline.
  4. Collaborate with your Training Coach to implement the Restaurant's Training Plan.
Business Management (Profit and Controllables)
  1. Accurately forecast sales to ensure staffing and inventory align with guest needs.
  2. Plan and organize work schedules, assigning specific duties to employees.
  3. Manage controllables (own portfolio) to meet profit objectives.
  4. Conduct regular inventory audits, maintain stock records, and ensure alignment with budgetary constraints.
  5. Order inventory based on sales projections.
Qualifications / Experience

AQF Certificate II or III or a minimum of one year of relevant experience.

Requirements

All successful candidates for this position will be required to provide a National Police check. Please note that individuals with criminal records are not automatically disqualified from applying for this position. Each application will be evaluated on its own merits.

Application Process

If this opportunity aligns with your career aspirations, we encourage you to apply. Candidates must submit a cover letter outlining their suitability and experience for the role, along with a recent resume.

Hungry Jack's is an Equal Opportunity Employer
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