Shop Assistant

4 weeks ago


Villawood, New South Wales, Australia Serco Full time
Make a Difference with Serco

We are seeking a highly motivated and organized Shop Assistant to join our team at Villawood Immigration Detention Centre. As a Shop Assistant, you will play a vital role in ensuring the smooth operation of the canteen, providing excellent customer service, and maintaining high standards of quality and safety.

Key Responsibilities:
  • Operate and maintain localised till sales point systems
  • Update customer records and ensure accurate spend allowance
  • Pack and record stock for delivery to other secure locations
  • Maintain stock levels, replenish, and clean sales areas
  • Ensure compliance with Serco and DIBP/FDSP Codes of Conduct, policies, and procedures
  • Provide excellent customer service and ensure the shop is open for business at required times
  • Efficiently manage goods, receive, and handle invoices
Requirements:
  • Proficient in Microsoft Office suite, particularly in Excel and Word
  • Proven experience in delivering high-quality customer service with a friendly and approachable demeanor
  • Strong ability to work as part of a team, supporting colleagues, and contributing to a positive work environment
  • Excellent organizational and multitasking abilities to manage various tasks and maintain a clean and orderly canteen
  • Excellent communication and numerical skills
  • Prior experience working in a canteen, cafeteria, or similar food service environment is highly desirable
About Serco:

Serco is a global company that provides services across various sectors, including justice, immigration, defence, space, customer services, health, and urban mobility. We are committed to serving governments and communities around the world, and we seek to create a positive impact through our work.

We value diversity and inclusion and encourage applications from all backgrounds and cultures. By joining Serco, you will have access to Employee Networks that promote diversity, inclusion, and belonging.

At Serco, we believe in the importance of our employees' well-being and safety. As a condition of employment, you will be required to undergo a comprehensive probity assessment, including a Federal Police Check, and to be fully vaccinated against COVID-19.


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