General Manager Anz

2 months ago

Villawood, Australia Lush Cosmetics Full time

A unique opportunity has arisen to cover the role of General Manager of the LUSH Retail business in the Australian and Aotearoa region ("ANZ Region"). Since 1997, we have been delighting our Australian and Aotearoa customers with our unique products and award-winning customer experience.

**Who Are We?**:
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

**About the role**:
As the General Manager, Retail for Lush Cosmetics you will be responsible for bringing the freshest handmade cosmetics to communities around Australia and Aotearoa. This is done through leading, inspiring, and growing the retail business of our brand. This role brings to life our vision of creating customer experiences that are so good, they’re worth leaving the house for.

At the helm of our physical retail presence across both Australia and Aotearoa, this role ensures everything we do aligns with our values, is focused on growth, and empowers our teams to deliver excellence.

We are seeking an experienced, passionate, and kind individual to join the Leadership Team in AUSAO to drive our retail operations forward through their own innovation, while staying true to the brand we have built over 25+ years.

**Key Responsibilities**:

- **Strategy and Leadership**
- Work with global retail leaders to build, adapt, and implement the global retail strategy within the AUSAO markets in accordance with local opportunities, requirements and conditions.
- Collaborate closely with peers on the local leadership team to ensure the AUSAO business thrives financially, culturally and ethically across all departments.
- **Profit and Performance Management**
- Empower shop managers to own their stores' performance and build a retail management culture that immensely values entrepreneurial flair.
- Maintain a growth mindset and drive profitability through effective store performance, sales forecasting, cost control, and budget oversight. Own the consolidated financial performance across all business units in the region, alongside other department leads in the leadership team.
- **Brand Advocacy**
- Champion the brand and ensure our ethics and values are reflected across every shop. Empower our stores to be beacons of kindness within their communities that create unbeatable customer experiences.
- Work closely with our brand and advocacy teams to ensure our retail network is effectively campaigning on causes that need a voice.
- **Team Development**
- This role will lead, mentor and inspire the Retail Support Team. This group of talented retailers ensures the Lush strategy and vision is alive in every shop and managers are set up for success.
- Work closely with the People Support and Product Training teams to ensure our staff are cared for, challenged, and developed.
- **Kindness and Connection**
- Lush is a group of diverse and talented people all over the world. As a market leader in retail, it’s crucial that this role remains connected and engaged with peers across the globe to keep aligned with the founders vision, operational nuance, and to share insights and learnings.
- At Lush, we believe in happy people making happy soap, putting our faces on our products and making our mums proud. As with all positions of influence within Lush, we’re looking for someone who puts people first and values kindness.

**Our perfect match has**:

- Proven experience in a senior retail management role, preferably within beauty or lifestyle
- Demonstrated ability to drive sales performance, own their own P&L, and lead large-scale retail operations
- A deep passion for experiential retail and breaking the status quo
- Strong leadership skills with a track record of setting standards, building high-performing teams, and fostering development
- A pragmatic and people-first approach to work and leads from the front
- Excellent communication (including public speaking) and interpersonal skills, with the ability to connect with customers and inspire teams
- Strong business and commercial acumen with the ability to turn insight into action
- The ability to travel globally as needed and maintain working relationships with peers around the world

**We offer**:

- Hybrid work (3 days remote / 2 days in office)
- Generous product discount
- Employee Assistance Program with access to psychological, financial, legal and dietary advice
- Comprehensive training & onboarding
- A dedicated core team of Global Leaders to support you
- A supportive team environment where your input and opinion is valued
- A progressive work environment that celebrates diversity

**Applications**:
Applications close**: 9th Oc

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