Digital Service Transformation Specialist

23 hours ago


Brisbane, Queensland, Australia Hudson Full time
Job Title: Digital Service Transformation Specialist

About the Role
Hudson is seeking an experienced Digital Service Transformation Specialist to join our team in Brisbane. As a key member of our Service Design team, you will play a vital role in managing the service portfolio and partnering with customer relationship managers and commercial strategy to shape the digital services mix.

Key Responsibilities
• Work with projects and operational teams to inform the design of ICT services, focusing on sustainability, supportability, and maximizing existing services portfolio value to customers.
• Collaborate with solution architects, SMEs, and operational teams to ensure ICT services are designed to be reliable, sustainable, and supportable.
• Develop practical and actionable service roadmaps to ensure long-term sustainability.
• Evaluate existing services and develop new ones that align with customers' business needs.

Requirements
• 5+ years of experience in service/solution design/transition/architecture or service design coordination utilizing the ITIL framework.
• Demonstrated expertise in facilitating the design of new services and evaluating existing ones to ensure delivery of sustainable, cost-effective, and purpose-fit services that align with customers' business needs.
• Broad knowledge of current and emerging technologies, applications, and life-cycle management of services.
• Strong analytical and interpersonal skills, with the ability to communicate with clarity and influence across a broad range of internal and external stakeholders.
• Excellent oral and written communication skills, including the ability to explain technology services in business terms.
• Strategic planning capability to advocate for services portfolio and technology reform.

Deliverables
• Documentation of service designs for new services, current state assessments of existing services, and development of service roadmaps.

Estimated Salary Range: AU$120,000 - AU$180,000 per annum depending on experience.

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