Participant Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $60,000 - $80,000
Job Title: Participant Support Specialist

Join our team as a Participant Support Specialist and play a vital role in providing exceptional customer service to participants, customers, and stakeholders.

This exciting opportunity is perfect for individuals who are passionate about delivering high-quality support and have excellent communication skills.

  • Responsibilities:
  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders.
  • Resolving customer enquiries, where there may not be clear advice, guidance, or scripts and/or referring for response by the appropriate team.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities, and on-the-job support.
Key Skills and Qualifications:
  • Excellent customer service skills and empathy.
  • Problem-solving and decision-making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines, and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.
Benefits:
  • Opportunity to make a real difference in the lives of participants and customers.
  • Chance to develop your skills and knowledge in a supportive and collaborative environment.
  • Competitive remuneration package.
What We Offer:
  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • Recognition and rewards for outstanding performance.

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