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Excellent Customer Experience Leaders Wanted

2 weeks ago


Port Hedland, Australia beBeeFieldServiceSupervisor Full time
Job Description

The Field Service Supervisor oversees the delivery of exceptional customer experiences by providing comprehensive service, repair, and maintenance support. This role involves managing a team of technicians and apprentices to ensure high-quality work and compliance with industry standards.

Key responsibilities include scheduling and executing work orders, ensuring safety protocols are in place, and maintaining strong relationships with clients. Additionally, the Field Service Supervisor is responsible for fostering a positive team culture through coaching, mentoring, and leadership.

This position requires a qualified Heavy Duty trade professional with extensive supervisory experience in mechanical or dealership settings. Strong leadership skills, technical knowledge, and effective communication are essential for success in this role.

Required Skills and Qualifications
  • Qualified Heavy Duty trade professional with extensive supervisory experience in mechanical or dealership settings
  • Proven leadership skills with ability to inspire, motivate, and guide high-performing teams
  • Strong understanding of OH&S protocols and risk assessments to ensure a safe working environment
  • Effective planning, time management, and interpersonal skills to manage dynamic workloads and competing priorities
Benefits

We offer a range of benefits to support your career and well-being, including:

  • Financial Benefits – paid parental leave, salary sacrificing, novated leasing, and more
  • Health & Wellness – discounts with BUPA, fitness passport, and EAP access
  • Culture & Career – personal and team recognition, internal career progression, training, and upskilling opportunities
What We Offer

We strive to create a diverse and inclusive workplace where employees feel valued and empowered. Our commitment to diversity, inclusion, and equality is reflected in our policies, processes, and initiatives. We welcome applications from candidates who share our values and are passionate about delivering exceptional results.