Leading Customer Service and Administrative Excellence
7 days ago
Key Responsibilities
- Provide exceptional customer service as a point of contact, resolving queries and complaints efficiently.
The Customer Service and Administration Supervisor is responsible for leading a team to deliver excellent customer service and efficient administrative functions.
Main Objectives:- Serve customers effectively by responding to their needs in a timely manner.
- Lead and manage a team of customer service representatives, guiding them to meet performance targets.
- Implement processes to enhance customer satisfaction and loyalty.
- Oversee administrative tasks such as data entry, filing, and correspondence.
- Maintain accurate records and reports to inform business decisions.
To succeed in this role, you must possess:
- Strong communication and interpersonal skills.
- Leadership experience in a customer-facing environment.
- Able to work independently and collaboratively within a team.
- Excellent problem-solving and analytical skills.
- Proficiency in Microsoft Office Suite.
This is an opportunity for a motivated individual to take on a leadership role and make a positive impact at our organization.
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