Customer Service Excellence Lead

5 days ago


Adelaide, South Australia beBeeCustomer Full time $70,000 - $85,000
Senior Customer Service Role Overview

We are seeking a Senior Customer Service Officer to deliver exceptional service. This role involves leading, supporting, and inspiring team members to foster a positive environment that promotes ownership, accountability, and a high-quality guest experience.

Key Responsibilities:

  • Lead and support team members to achieve excellent customer service results
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery
  • Provide training and coaching to enhance skills and knowledge

Requirements:

  • 5+ years of customer service experience in a leadership role
  • Proven track record of delivering exceptional service results
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for career growth and advancement


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