Customer Service Manager

1 week ago


Port Stephens Council, Australia WesTrac Full time

About the Role

WesTrac is seeking a skilled Customer Support Manager to join our team based at our Tomago Head Office. As a Customer Support Manager, you will provide exceptional customer service and support to our major accounts customers to strengthen relationships and grow sales and customer loyalty.

Key Responsibilities

  • Provide holistic account management for our major account customers
  • Act as a trusted advisor to customers
  • Achieve key performance indicators (KPIs)
  • Promote continuous improvement within the sales and account management function
  • Regular travel to customer sites within NSW/ACT

Requirements

  • Mechanical Trade Certificate with a minimum of 3 years post-trade experience
  • Minimum 2 years' experience within a Caterpillar Parts and Service customer support role or similar
  • Sound commercial experience within the construction/mining product support industry, including an understanding of 'Whole of Life Cost' modelling tool
  • Highly developed commercial business acumen skills with the ability to successfully manage customer relationships, budgets, data analysis, and compile reports
  • Ability to develop and execute sales strategy
  • Advanced computer literacy (Microsoft Office Suite)
  • Advanced communication skills (verbal, written, and interpersonal)
  • Sound negotiation skills and ability to influence stakeholders
  • Ability to work successfully within a team and autonomously
  • Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines
  • High level of initiative and problem-solving skills with the ability to follow through with required actions
  • Ability to analyse data and compile reports, draft sales proposals, and tenders


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