User Engagement Specialist

1 week ago

Adelaide, South Australia beBeeCustomerSuccess Full time $90,000 - $100,000

At Elected Technologies, we're on a mission to empower users and help them get the most out of our platforms. As a pivotal role in this journey, you'll be working closely with clients to ensure their success.

Key Responsibilities
  • Provide responsive support and proactive training to users
  • Guide best practice use of our platform, including telephony and advanced tools
  • Onboard new clients and manage their go-live process
  • Maintain deep knowledge of our product to act as a subject matter expert
  • Develop user-friendly resources and training materials
  • Analyse user data to identify trends and adoption opportunities
  • Test new features and deliver structured feedback to our product team
  • Communicate client insights and feature requests internally
  • Maintain accurate support records and drive continuous improvement

You will work closely with local leadership, impact user experience directly, and contribute to an evolving product that supports democracy.

Requirements
  • Proven experience in customer success, support, or client training
  • Excellent communication and problem-solving skills
  • Technically proficient, with familiarity in tools like Google Workspace
  • Organised, detail-oriented, and responsive
  • Experience in political campaigns or party operations (optional)
  • Comfortable with remote work or located in Adelaide
  • Able to manage multiple client expectations and time-sensitive tasks
  • Full-time or four-day week available
  • Adelaide-based or remote with regular travel (up to twice/month)
  • Flexible structure with scope to evolve into a senior position

We are a values-driven team committed to enhancing political engagement through technology.

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