Senior Customer Engagement Specialist
2 days ago
Elected Technologies is a mission-driven software company partnering with elected representatives and political parties to enhance engagement, organisation, and meaningful action. Their platform is widely used by political professionals and continuously evolves to meet sector needs.
\You will play a pivotal role in empowering clients to maximise the Elected Technologies platforms. Your responsibilities will encompass the entire customer journey from onboarding, training, troubleshooting, engagement, and strategic insights.
\This role involves guiding clients through best practices, providing strategic and technical support, and offering opportunities for growth into senior client success positions.
\Key Responsibilities:\- \
- Provide responsive support and proactive training to users\
- Guide best practice use of the platform, including telephony and advanced tools\
- Onboard new clients and manage their go-live process\
- Maintain deep knowledge of the product to act as a subject matter expert\
- Develop user-friendly resources and training materials\
- Analyse user data to identify trends and adoption opportunities\
- Test new features and deliver structured feedback to the product team\
- Communicate client insights and feature requests internally\
- Maintain accurate support records and drive continuous improvement\\
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