User Experience Leader
1 week ago
We are seeking a seasoned professional to lead our newly formed Engagement & Experience Branch. As the bridge between our products and users, you will ensure that every touchpoint is intuitive, impactful, and aligned with stakeholder needs.
About the Role- Develop strategic vision and project management excellence to deliver targeted communications, seamless stakeholder experiences, and data-informed engagement strategies.
- Drive innovation in visual and web-based communication tools, amplify customer voice in shaping organisational direction, and foster a decentralised capability model for stakeholder engagement.
About You
- Demonstrated experience in being the 'voice of the customer' across an organisation, leading, influencing and supporting staff at all levels to understand and address client needs.
- Extensive experience developing and implementing high-quality, targeted, coordinated communications and stakeholder engagement plans, informed by market research and user feedback.
- Exceptional capabilities to identify, form and maintain stakeholder and internal organisation relationships with technical professionals.
You will be responsible for building strong relationships with stakeholders, fostering collaboration and driving business outcomes.
This is an exciting opportunity to join our team and make a meaningful impact on our customers' experiences.
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