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AWS Cloud Solutions Expert

2 months ago

Brisbane, Queensland, Australia Amazon Full time
About the Role

We are seeking a highly skilled and experienced Technical Account Manager to join our Enterprise Support team at Amazon Web Services. As a TAM, you will be responsible for leading the success of our enterprise support customers in building applications and services on the AWS platform.

Key Responsibilities
  • Act as a single point of contact to Enterprise Accounts
  • Understand customer outcomes and business goals
  • Make AWS service improvement recommendations that fit with customer strategy and architecture
  • Evaluate, analyze and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, and prelaunch planning
  • Champion and advocate for customer requirements within AWS
  • Participate in customer requested meetings (onsite or via phone)
  • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Share knowledge and innovate with leading technologists
  • Work directly with Amazon Web Service engineers to ensure customer issues are resolved as expediently as possible
  • Plan and execute successful business-critical events including product launches, migrations, and modernizations for customers on AWS
What We Offer

At Amazon, we value diverse experiences and encourage candidates from all backgrounds to apply. We offer a dynamic and inclusive work environment, with opportunities for career growth and development. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the cloud computing industry.

Requirements
  • Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
  • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences
  • 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles
Preferred Qualifications
  • Computer Science or Math background
  • Working knowledge of software development practices and technologies
  • Experience working with AWS technologies
  • Solid understanding of technology budget management