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  • **Cloud Solutions Architect**

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Cloud Solutions Architect

4 weeks ago

Brisbane, Queensland, Australia Amazon Full time

Job Summary

We are seeking a highly skilled Cloud Solutions Architect to join our team at Amazon. As a Cloud Solutions Architect, you will be responsible for leading the success of enterprise support customers in building applications and services on the AWS platform.

About the Role

You will work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. You will be engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Key Responsibilities

  • Act as a single point of contact to Enterprise Accounts
  • Understand your customers outcomes and business goals
  • Make AWS service improvement recommendations that fit with your customer strategy and architecture
  • Evaluate, analyze and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g. feature request)
  • Participate in customer requested meetings (onsite or via phone)
  • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Share knowledge and innovate with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS

About the Team

We value diverse experiences and encourage candidates to apply even if they do not meet all of the preferred qualifications and skills listed in the job description. We are committed to a diverse and inclusive workplace and are an equal opportunity employer.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.