Learning Experience Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000
Client Training Coordinator Job Description

At our organization, we empower administrators to manage their services efficiently and deliver the best educational experience for families. This is an exciting opportunity to make a real impact every day as part of our Training Team.

About the Opportunity:

We are seeking a skilled Client Training Coordinator to help our customers obtain the skills and confidence to use our platform effectively. As a key member of our team, you will be responsible for delivering high-quality training through webinars, expert hours, and one-on-one sessions tailored to customer needs.

Key Responsibilities:

  • Develop and deliver engaging training content to meet customer needs and stay up-to-date with sector trends.
  • Manage the Learning Management System (LMS) to ensure training content is accurate, accessible, and easy to use.
  • Collaborate with various teams to achieve shared goals and address challenges together.
  • Work closely with internal stakeholders to deliver clear and helpful training during major product updates or government-mandated changes.

Requirements:

  • Strong background in early childhood education and the childcare sector or a strong understanding of CCS software.
  • Experience in software training, including CCMS or PES software, with a focus on educating diverse customers.
  • Ability to design and deliver engaging training sessions for clients using the company's software.
  • Demonstrated understanding of the challenges customers face when learning and adapting to new software while staying compliant.

What We Offer:

  • Opportunities for accelerated career development and growth.
  • A collaborative team environment with people who love what they do.
  • Flexible work arrangements, including a hybrid model with 2-3 days per week in the office and the rest working from home.
  • Access to LinkedIn Learning, 10% of your time devoted to growing professionally, and support to help you grow.


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