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Technical Server Professional
2 weeks ago
We are seeking a skilled professional to enhance our server operations through the strategic management of our Windows Server environment, ensuring optimal performance, availability, and security across all supported systems.
Key Responsibilities:- Manage and maintain the department's Windows Server environment, ensuring seamless integration with organisational standards and best practices.
- Perform day-to-day operational tasks, including monitoring, maintenance, patching, and configuration of server infrastructure in line with established protocols.
- Lead troubleshooting activities for complex technical issues, diagnosing root causes, and implementing effective resolutions to minimise downtime and service disruption.
- Act as a key escalation point for critical incidents and major outages, coordinating with relevant teams and vendors to ensure timely resolution and clear communication to stakeholders.
- Contribute to the ongoing development, documentation, and improvement of BAU processes to ensure efficiency and consistency in operational practices.
- Collaborate with other members of the Infrastructure Services team to plan, test, and deploy system upgrades, migrations, and enhancements in accordance with change management protocols.
- Ensure server environments comply with security and compliance requirements, including vulnerability remediation and audit readiness.
- Provide mentoring, technical guidance, and knowledge transfer to junior team members to build capability within the team.
- Maintain detailed and up-to-date documentation of configurations, processes, and incident resolutions for operational continuity and reference.
- Detailed understanding of Windows Server concepts including Active Directory, DNS, PKI, ADFS, File and Print, DFS, and GPO with Advanced Group Policy Management (AGPM).
- Experience with systems monitoring and patching using Microsoft System Centre products and Intune (SCOM, SCCM/MECM).
- Understanding of Cyber Security principles including application whitelisting, host-based firewalls, vulnerability scanners, and device control.
- Experience managing Azure Infrastructure as a Service (IaaS) servers including template deployment, user and resource administration.
- Understanding of Australian Government Cyber Security guidelines, processes, and artefacts.
- Strong experience in writing technical documentation including SOPs and design documentation.
- Experience implementing and managing Privileged Access Management (PAM) solutions such as CyberArk, including vaulting credentials, session monitoring, and integrating with enterprise authentication systems.