Specialist in Sales Support

5 days ago

Melbourne, Victoria, Australia beBeePrintManagement Full time $90,000 - $120,000

Enhance your career as a Specialist in Sales Support, driving business growth and delivering exceptional customer experiences.

Reporting to the Team Leader of Sales Support, you will be responsible for acting as the primary contact for our sales team, dealers, and customers in this specialist area.

This role entails collaborating with the sales and service teams to understand client requirements and develop tailored solutions that meet their needs. You will design and implement integrated print environments, incorporating third-party software solutions such as PaperCut and Printix, to enhance print management and workflow automation.

Key Responsibilities:

  • Collaborate with cross-functional teams to understand client needs and develop bespoke solutions
  • Design and implement integrated print environments, leveraging third-party software solutions
  • Provide technical support, including product demonstrations, proofs-of-concept, and customer workshops

Key Responsibilities Continued:

  • Configure, test, and troubleshoot print solutions in diverse IT environments, ensuring seamless integration with enterprise applications and document management systems
  • Lead technical presentations and workshops to demonstrate the value of integrated print solutions to clients
  • Act as the technical point of contact for both internal teams and clients, addressing concerns related to network configuration, print security, and software compatibility

Required Skills & Qualifications:

  • Expertise in printer hardware
  • Strong background with A3 MFDs and/or Large Format printers
  • Expertise in Print Management Software:
  • Experience with third-party print management software such as PaperCut, Printix, and similar platforms
  • Ability to configure and deploy print management solutions within complex IT environments

Additional Requirements:

  • IT Network Integration:
  • Extensive knowledge of networking protocols and infrastructure (TCP/IP, DNS, VPN, firewalls, wireless printing, etc.)
  • Experience integrating print hardware with enterprise IT systems, including Active Directory, cloud platforms, and virtualisation environments

Benefits:

Join our company culture that values its staff and encourages growth of personal and professional goals. We are committed to sustainable development and take care of our people.

We offer a work-life balance, allowing you to pursue your passions outside of work while maintaining a fulfilling career.

Preferred Qualifications:

  • Certifications in IT networking or relevant print vendor certifications
  • Experience with cloud-based printing solutions and SaaS platforms

Apply now to play your part in the next chapter of our success story.

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