Front Desk Operations Manager

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $44,864 - $69,888
Guest Services Supervisor Job Description

The Guest Services Supervisor is a key role in ensuring the smooth operation of our hotel's front desk. This individual will be responsible for overseeing and supervising staff in all aspects of the department's operations.

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  • Job Responsibilities:

  • Assists General Manager with pre-opening tasks, assumes day-to-day responsibilities for the department, and participates in multi-disciplinary teams comprised of associates not only from the Guest Services Department, but from other departments and contacts outside the hotel related to operations and the guest experience.

  • Collects data and reports on the activities and performance of the department, relative to specified benchmarks which may include reporting on financial aspects of the departments' operations.

  • Provides information and/or reports to the guests, associates, hotel brand-related representatives outside agencies, and actively participates in evaluating internal processes and procedures to ensure that services are delivered in accordance with guidelines and in a cost-effective, efficient, and timely manner.

  • Manages security of guests, fellow associates, and hotel assets, conducts monthly team meetings to keep all desk associates up to date on all new policies, promotions, and procedures, and participates in Executive team meetings.

"]Key Skills and Qualifications

  • Strong knowledge of customer service principles and practices

  • Proven management experience preferably in a hotel, hospitality, or tourism environment

  • Effective communication, presentation, interpersonal, and organizational skills

  • Ability to interact effectively with guests, management, peers, staff, and the general public

  • Thorough knowledge and understanding of policies, procedures, regulations, and by-laws affecting the department/section

  • Working knowledge of computer software applications as well as Microsoft Office, CRM's, and database management

Benefits

  • Permanent Full-time employment with competitive hourly rate

  • Opportunities for career growth and development within the company

Additional Requirements

  • Must have excellent working knowledge of basic accounting procedures relating to guest payment, credit card procedures, loyalty programs, and guest accounts

  • Familiarity and working knowledge of local area, the City of Victoria, and Town of Sidney, and surrounding area is an asset

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