Field Service Technician

4 weeks ago

Sydney, New South Wales, Australia Smiths Detection Full time
About Us

Smiths Detection, a global leader in threat detection and screening technologies, is a part of Smiths Group. Our expertise spans 5 R&D centers, 21 global offices, and 7 manufacturing sites, with 3000 talented minds contributing to our mission for over 40 years. We deliver solutions to protect society from threats and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Our technology and team members work tirelessly to make the world a safer place.

Job Description

This role requires a team-oriented and flexible individual who actively seeks to assist and learn from peers. The successful candidate will possess sound basic communication skills, both oral and written, and demonstrate a strong interest in electronic repair troubleshooting methodology. They will be willing to work on a range of activities and undertake domestic travel to assist on jobs and learn. A working knowledge of PC applications (MS Word, Excel & Power Point) is required to provide information summaries as needed.

Duties & Responsibilities

Responsibilities include:

  • Assisting Field Service Engineers in meeting daily service repair needs and driving customer satisfaction
  • Assisting Field Service Engineers with repairs and maintaining equipment in the field, also assisting with equipment installation
  • Documenting all inspections, maintenance, repair work, and submitting paperwork in a timely fashion
  • Ordering, installing, and returning parts, and managing repair parts cycle time
  • Assisting Field Service Engineers in ensuring that tools and test equipment are properly maintained and calibrated
  • Assisting Field Service Engineers in assessing product/equipment performance based on field support data
  • Participating in site surveys, pilot program service activities, attending meetings, and assisting in preparing reports
  • Maintaining professional communication proficiency, both oral and written
  • Establishing and maintaining a close relationship with Field Service Engineers to continuously learn and support the needs of the customer
  • Exercising every available measure to control and minimize costs – Overtime control, flights and travel expenditures, tools and consumables procurement where applicable
  • Complying with and ensuring department compliance with Company health, safety, and environmental policies
  • Performing tasks independently once assessed as competent and safe to do so
  • Other duties as required
The Individual

Requirements include:

  • Enrolled in Certificate III in Electrical Machine Repair or an equivalent course aligned to Smiths Detection Australia's service organisation
  • No experience required, but some previous formal paid or voluntary work experience is desirable
  • Good communication skills and a strong orientation for customer focus and teamwork
  • Willingness and ability to travel at short notice and be on-call as per the roster
  • Self-motivated, reliable, and accountable individual
  • Clean driver's license
  • Ability to acquire relevant security clearance and industry-related licenses when possible/applicable

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