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Duty Manager

2 months ago


Picton, New South Wales, Australia Belgravia Leisure Full time

About the Role

The Duty Manager is a key member of the Belgravia Leisure team, responsible for assisting with the day-to-day supervision of facilities programs, staff, patrons, and plant room operations. This role requires a high level of attention to detail and a commitment to ensuring a safe and enjoyable experience for all.

Key Responsibilities

  • Supervise and provide leadership to facility staff, ensuring they are equipped to deliver exceptional customer service and maintain a high level of facility presentation.
  • Collaborate with the Venue Manager to oversee operational requirements, including risk mitigation and emergency management.
  • Ensure a safe aquatic environment by implementing and maintaining effective safety protocols and procedures.
  • Provide a high level of customer service, responding to patron inquiries and resolving issues in a timely and professional manner.

Requirements

  • Experience working in a trade or aquatic environment, with a strong understanding of facility operations and management.
  • Excellent problem-solving skills and customer service skills, with the ability to work effectively in a fast-paced environment.
  • Flexibility to work across 7 days a week, with a willingness to adapt to changing circumstances and priorities.
  • Ability to obtain relevant certifications, including Pool Lifeguard Qualification and First Aid Certificate & CPR.