Customer Service Ambassador

2 days ago

Mackay, Queensland, Australia beBeeCustomer Part time $70,000 - $120,000
Customer Service Expert

We're seeking a dedicated individual to fill the role of Customer Service Expert. As part of our dynamic team, you'll be responsible for delivering exceptional customer service, ensuring that every interaction is personalized and exceeds expectations.

Your primary goal will be to build strong relationships with customers, understand their needs, and provide tailored solutions to meet those needs. This may involve processing transactions, handling queries, or providing guidance on our range of products and services.

To succeed in this role, you'll require excellent communication skills, both verbal and written. You'll need to be able to communicate complex information in a clear and concise manner, as well as demonstrate empathy and understanding when dealing with customers who may be experiencing difficulties.

In addition to your excellent communication skills, you'll also need to be highly organized and able to multitask effectively. This may involve juggling multiple customer interactions simultaneously, while also maintaining accurate records and meeting performance targets.

As a valued member of our team, you'll have access to ongoing training and development opportunities, designed to help you grow and progress within the organization. We're committed to supporting your career goals and helping you achieve your full potential.

Key Responsibilities
  • Deliver exceptional customer service, consistently exceeding customer expectations
  • Build strong relationships with customers, understanding their needs and providing tailored solutions
  • Process transactions, handle queries, and provide guidance on our range of products and services
  • Maintain accurate records, meeting performance targets and contributing to the success of the team
Requirements
  • Excellent communication skills, both verbal and written
  • Highly organized, with ability to multitask effectively
  • Empathy and understanding when dealing with customers who may be experiencing difficulties
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively
Benefits
  • Ongoing training and development opportunities
  • Access to our corporate university, 'BEN U'
  • Discounted gym memberships and private health insurance options
  • Employee Assistance Program (EAP) for you and your immediate family members

We believe in the importance of diversity and inclusion, and are committed to creating an environment where everyone feels valued and supported. If you're a motivated individual who is passionate about delivering exceptional customer service, we'd love to hear from you.

Please note that screening and interviews may commence prior to the closing date. We appreciate your interest in this opportunity and look forward to reviewing your application.

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