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Support Operations Coordinator

2 weeks ago

Brisbane, Queensland, Australia beBeeProfessional Full time $55,000 - $78,000
Job Description

We are seeking an Administrative Professional to join our dynamic team. As a vital member of our service operation, you will be at the heart of our service delivery, ensuring seamless support and delivering excellent customer service to both internal and external stakeholders.

Your role will be pivotal in executing various administrative tasks, from managing work in progress to handling general data entry, processing orders, creating estimates, and facilitating the entire scale of administrative functions. In addition to your core responsibilities, you'll also play a key role in inspiring our service standards by proficiently managing tasks such as ordering parts, invoicing, handling purchase orders, submitting warranty claims, and coordinating medical appointments.

Key Responsibilities:

  • Coordination of all warranty claims
  • Processing of repairs and maintenance jobs
  • Creating job estimates/quotes and schedules
  • Creating and sending order acceptance/acknowledgement
  • Adherence to Work in Progress (WIP) processes for the workshop
  • Liaising with Accounts Receivable and Finance on customer credit issues
  • Providing administrative support to the workshop
Required Skills and Qualifications

To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You should also possess strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

In addition, you will need to have proficiency in Microsoft Office, particularly Excel, Word, and Outlook. Experience with CRM systems and/or workflow management software would be highly regarded.

Benefits

Join us for an exciting career with endless opportunities. Our company offers a variety of benefits that will make you eager to start your next adventure.

Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Others

Our company is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.