Maximizing Customer Outcomes

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $96,000 - $124,000

Drive Business Growth as a Customer Success Manager

We are seeking an experienced Customer Success Manager to join our team. This key role involves collaborating with executive-level stakeholders to ensure customer satisfaction and drive revenue growth.


  • Develop and execute customized success plans to ensure customer adoption and value realization.
  • Build and maintain strong relationships with key stakeholders to drive long-term retention and upsell opportunities.
  • Use influence to drive usage and adoption of our solutions, ensuring customer health and full product value attainment.
  • Proactively identify and pursue upsell opportunities to drive expansion revenue within assigned portfolios.
  • Collaborate with cross-functional teams to advocate for customer needs and preferences.


Requirements:

  • 2+ years of experience in Account Management/Customer Success within the tech industry.
  • Experience leading customer onboardings and managing end-to-end implementation processes.
  • Ability to manage competing priorities and adapt quickly in a fast-paced environment.
  • Excellent self-awareness in handling customer escalations.
  • Strong knowledge of product features and ability to effectively partner with cross-functional teams.
  • Excellent active listening skills and ability to synthesize information.
  • Fluency in English and ability to cater communication style to meet stakeholder needs.


What We Offer

  • A culture that values authenticity, collaboration, and teamwork.
  • Ongoing training and development opportunities across multiple business industries.
  • A competitive salary package and benefits.


Why This Role is Rewarding

As a global company supporting small and medium-sized businesses, this role offers a challenging and rewarding opportunity for those who share our values and are passionate about driving business growth through exceptional customer service.

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