Cloud Support Expert

1 month ago


North Sydney Council, Australia Amazon Web Services Australia Pty Ltd Full time
Company Overview

Amazon Web Services Australia Pty Ltd is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Job Description

As a Cloud Support Engineer, you will be responsible for solving customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions, and working with them to identify the root cause of an issue.

Responsibilities
  1. You will drive initiatives that improve support-related processes and enhance our customers' experience by creating tutorials, how-to videos, technical articles, trainings, and more.
  2. You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical, complex customer problems spanning multiple AWS services.
  3. You will continuously learn groundbreaking technologies, develop new technical skills, and expand your professional competencies.
  4. You will act as an interviewer in hiring processes and coach/mentor new team members.
  5. We operate on a follow-the-sun model, and you may be required to work a staggered week; either Sunday-Thursday or Tuesday-Saturday (no on-call outside shift hours).
Benefits
  • Average salary: AU$90,000 - AU$120,000 per annum
  • Inclusive Team Culture
  • Mentorship & Career Growth
  • Work/Life Balance


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