Cloud Support Expert

1 week ago

Sydney, New South Wales, Australia Amazon Full time

Amazon Web Services is seeking an experienced Cloud Support Expert to join our Enterprise Support team. As a valued member of the team, you will play a key role in leading the success of enterprise support customers for software industries in building applications and services on the AWS platform.

You will work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning, and ongoing operational issues. Your engagement will be at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

A successful candidate should have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

Additionally, you preferably have software engineering, SRE, and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role is highly preferred.

Job Responsibilities:

  • Act as a single point of contact to Enterprise Accounts
  • Understand customer outcomes and business goals
  • Makes AWS service improvement recommendations that fit with customer strategy and architecture
  • Evaluate, analyze, and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
  • Champion and advocate for customer requirements within AWS
  • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Share knowledge and innovate with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Plan and execute successful business-critical events including product launches, migrations, and modernizations for customers on AWS

Qualifications:

The ideal candidate should have experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

Additionally, software engineering, SRE, and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences is required.

A minimum of 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles is also required.

Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.

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