Management Leadership Position

6 days ago

Wangaratta, Victoria, Australia beBeeExcellence Full time $80,000 - $100,000
Service Management Opportunity

We are seeking a skilled Service Manager to lead our team of professionals in delivering exceptional service excellence. This on-site position offers the chance to support, lead, and coach a thriving team of like-minded individuals.

The successful candidate will be required to travel within a 200km radius, ensuring effective operations across various locations.

  • Ensure Key Performance Indicators and contractual obligations are consistently met and exceeded;
  • Establish clear direction for the effective operation of your team;
  • Develop a culture of performance across the business;
  • Provide leadership, supervision, coaching/mentoring, feedback, and opportunities for growth;
  • Offer timely and quality monthly financial reporting and forecasting as directed by senior management;
  • Maintain transparency with respect to business risk, governance, contractual, and financial performance;
  • Foster a team environment that prioritizes client focus and service excellence.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Extensive experience in the employment services industry;
  • Experience in customer service or a client-facing role;
  • Proven management and leadership skills;
  • Able to motivate employees and work with clients to overcome challenges;
  • Confident liaising with multiple stakeholders;
  • Able to work towards Key Performance Indicators and drive placements resulting in sustainable employment;
  • A current Driver's License is essential.
Benefits

We offer:

  • Ongoing career development and national opportunities;
  • Job stability and guaranteed full-time hours;
  • An achievable quarterly incentive scheme;
  • Access to a range of benefits including health insurance discounts, psychology services, additional leave purchases, roadside assistance, and paid parental leave.

This is an exciting opportunity to join our team and contribute to our mission of delivering service excellence.

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