Customer Service Director

4 weeks ago


Sydney, New South Wales, Australia EBR Full time

Role: Customer Service Director

We are seeking a talented Customer Service Director to lead our customer service team in delivering exceptional customer experiences. Our client, a major telecommunication company, is committed to providing innovative mobile experiences and making a difference in the global telco industry.

You will be responsible for:

  • Leading the team to improve customer satisfaction and experience
  • Developing and implementing action plans to achieve continuous team growth
  • Training staff on new features, promotional campaigns, and product improvements
  • Collaborating with other departments such as Marketing, Operations, and Product
  • Contributing to the success of various projects

A successful candidate will have:

  • A passion for technology, disruptive models, and customer service
  • At least 5 years of experience in digital customer service
  • A proven track record in process improvement such as CSAT
  • Ability to take ownership of team growth
  • Leadership skills to manage a team of 50 plus direct and indirect staff

We are an equal opportunities employer and welcome applications from diverse candidates.



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