Customer Service Director

3 weeks ago

Sydney, New South Wales, Australia Braidztyle PTY LTD Full time

Job Title: Customer Service Director

Job Summary:
Braidztyle PTY LTD is seeking a dedicated and experienced Customer Service Director to oversee all aspects of our customer relations and services. The ideal candidate will have a proven track record of formulating and refining policies related to customer relations and services provided by Braidztyle.

Key Responsibilities:
- Develop and implement policies related to customer relations and services provided by Braidztyle.
- Collaborate with relevant stakeholders to ensure policies are comprehensive, up-to-date, and in line with industry standards and regulatory requirements.
- Regularly review existing policies and procedures to identify areas for improvement and implement necessary updates to enhance service delivery and customer satisfaction.
- Design and implement after-sales service strategies aimed at maintaining strong relationships with customers post-purchase.
- Develop protocols for gathering customer feedback and satisfaction data, utilizing this information to tailor after-sales services to meet individual needs.
- Coordinate with various departments to ensure timely resolution of customer inquiries, complaints, and requests, fostering a positive customer experience throughout the entire lifecycle.
- Establish procedures for assessing the quality and performance of hair braiding products purchased by customers.
- Conduct regular product inspections and evaluations to ensure compliance with quality standards and specifications.
- Collaborate with suppliers and manufacturers to address any product-related issues promptly and ensure customer satisfaction with their purchases.
- Continuously monitor customer feedback, market trends, and industry developments to identify opportunities for service enhancement.
- Propose and implement initiatives to streamline service processes, increase efficiency, and elevate the overall quality of services offered.
- Lead cross-functional teams in brainstorming sessions and strategy meetings to generate innovative ideas for improving customer experiences and maintaining a competitive edge in the market.

About Braidztyle PTY LTD:
Braidztyle PTY LTD is a leading provider of hair braiding services. We are committed to delivering exceptional customer experiences and maintaining a strong reputation in the industry.

Requirements:
- Proven experience in customer service management.
- Strong leadership and communication skills.
- Ability to work collaboratively with cross-functional teams.
- Strong analytical and problem-solving skills.
- Ability to adapt to changing market trends and industry developments.

What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.

How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information].

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