Computer Infrastructure Specialist

1 day ago

Melbourne, Victoria, Australia beBeeImplementation Full time $80,000 - $90,000
Job Summary

Seeking a skilled ICT Support Technician to provide essential support, education, and guidance in the deployment and maintenance of clients' computer infrastructure. This role requires strong technical skills and ability to troubleshoot software and hardware issues.

Key Responsibilities
  • Technical Assistance: Respond to inquiries and provide troubleshooting for PLM, CAM, and CAD software and hardware problems.
  • Client Support: Provide timely resolution of user issues and ensure minimal disruption to business operations for Siemens PLM solutions.
  • Software and Hardware Requirements: Determine requirements to provide effective solutions to client issues.
  • System Diagnostics: Diagnose, identify, and resolve system problems and user-reported issues related to software functionality, data access, and workflows.
  • Infrastructure Configuration: Install, download, and configure PLM system infrastructure, including applications like Teamcenter and its integrations.
  • User Training: Develop and conduct training sessions and create clear technical documentation to support end-users.
  • Issue Resolution: Liaise with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.
Required Skills and Qualifications
  • Relevant Degree: A Bachelor's degree in a relevant field such as Mechanical Engineering or Information Technology.
  • PLM Software Support Experience: Demonstrated experience in PLM software support.
  • PLM Implementation Expertise: Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, and BMIDE).
  • CAD Software Proficiency: Strong proficiency in CAD software, particularly the Solid Edge portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino.
  • PLM Modules Knowledge: In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration; programming & technical skills including TCL, VB.NET, HTML.

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