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Technical Support Specialist

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Melbourne, Victoria, Australia beBeeSoftware Full time $80,000 - $90,000
Job Title: Customer Sales

We are seeking a skilled ICT Support Technician to provide support, education, and guidance in the deployment and maintenance of computer infrastructure.

  • Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
  • Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
  • Determining software and hardware requirements to provide effective solutions to client issues.
  • Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
  • Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
  • Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
Requirements

Mandatory qualifications include:

  • A Bachelor's degree in a relevant field such as Mechanical Engineering or Information Technology.
  • Demonstrated experience in PLM software support; minimum experience unspecified.
Key Skills
  • Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, and BMIDE).
  • Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino.
  • In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration. Programming and Technical Skills including TCL, VB.NET, HTML.