Cloud Infrastructure Engineer

2 weeks ago

Sydney, New South Wales, Australia Ingenia Communities Full time

About Us

Ingenia Communities is a leading Australian property group that owns, operates, and develops a fast-growing portfolio of lifestyle communities and holiday parks across urban and coastal markets.

We employ over 1300 people across 120 parks and communities, with offices in the eastern seaboard states. Our business genuinely cares for its people and is committed to creating communities where residents and visitors can truly belong.

Job Summary

We are seeking an experienced Senior Systems Engineer to join our IT team. The successful candidate will work alongside the Infrastructure Engineering team to lead project work and system improvements across our sites.

The role will be heavily involved in our cloud strategy and will be one of the key owners of our corporate cloud environments. This is an excellent opportunity to take your skills and experience to the next level in a dynamic and growing business.

Main Responsibilities

  • Provide technical leadership and support to the Service Desk team.
  • Fault/Event Management, Incident Management, Problem Resolution, and Root Cause Analysis of IT Systems.
  • Take a lead role in the company's continuous improvement initiatives and pivot our infrastructure into IaaS (Microsoft Azure).
  • Design, delivery, and management of Windows Systems, Windows-based technology, and Linux-based systems following best-practice guidelines, across multiple international locations.
  • Work with stakeholders to gather business requirements for the implementation of these Systems and technology.
  • Identify areas of automation and migrate corporate server roles over to managed services in Microsoft Azure.
  • Prioritize security controls and identify areas of concern and action them.
  • Manage the patching process and ensure adherence to policy and Microsoft recommendations.
  • Refresh network infrastructure (firewalls, switches, WAPs) in accordance with SDLC.
  • Create and Maintain System Documentation.
  • Provide support to sites outside of hours when needed and coordinate with vendors to restore connectivity.

About You

  • 4+ years' experience in System Admin/Infrastructure roles.
  • Strong Experience working in an IT operations environment (dealing with Escalations, Fault/Event Management, Incident Management, Problem Resolution, and Root Cause Analysis).
  • Previous experience migrating infrastructure into the cloud (Azure).
  • Strong planning and delivery skills and robust attention to detail.
  • Previous experience managing multiple sites.
  • Major Incident Management experience; both in terms of process and tools.
  • Any qualifications or vendor certifications will be highly desirable (e.g., Microsoft, Cisco).
  • Experience with Microsoft Azure/IaaS.
  • Experience with Cisco Switches (Cisco Meraki Cloud Infrastructure a plus).
  • Extensive experience and knowledge of Microsoft Server Infrastructure and Services.
  • Scripting and Automation.
  • Knowledge and understanding of ITIL Framework & Service Delivery Life Cycle (ITIL 4 Certified).

What We Offer

  • A competitive salary range: AU$120,000 - AU$180,000 per annum, depending on experience.
  • Flexibility, including working from home for some roles.
  • Extensive training and development opportunities.
  • Career progression and generous reward and recognition programs.
  • Generous discounts at our Holiday Parks.

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