Customer Experience Manager

2 weeks ago

Charlestown, New South Wales, Australia Dan Murphy's Full time

Job Title: Customer Experience Manager

About the Role:

We're looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy's.

Key Responsibilities:

  • Motivate and lead your team to deliver a world-class customer experience which promotes customer loyalty and contributes to revenue growth
  • Encourage team to invest in education and dream big about their career - because working at Dan's is an adventure
  • Lead the way with in-store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
  • Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
  • Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

About You:

  • You use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
  • You are passionate about people development and motivate others to dream big and reach their potential
  • You are no stranger to a fast-paced environment and use forward thinking in your decision making
  • You bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
  • You use an inspiring and collaborative approach to communication and use this to drive your team's commitment

About Us:

Dan Murphy's is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about having a good time - creating a safe, inclusive and fun place to work. We're all about creating a more sociable future - for our customers and each other.

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