Customer Solution Center Graduate – Charlestown

2 weeks ago

Charlestown, New South Wales, Australia Hewlett Packard Full time

Job Description:

Hewlett Packard Enterprise is seeking a highly motivated and detail-oriented Technical Support Graduate to join our Customer Solution Center team in Charlestown. As a Technical Support Graduate, you will be responsible for providing exceptional customer service and technical support to our clients, resolving complex technical issues, and collaborating with cross-functional teams to deliver high-quality solutions.

Your Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote support tools, resolving complex technical issues and escalating as necessary.
  • Collaborate with internal teams to resolve customer issues, including engineering, sales, and customer service.
  • Develop and maintain in-depth knowledge of HPE products and services, staying up-to-date on the latest technologies and trends.
  • Participate in on-call rotations, providing 24/7 support to customers and responding to critical issues in a timely and professional manner.
  • Document and track customer interactions, including issue resolution and customer feedback.
  • Contribute to the development of knowledge management systems, ensuring that customer interactions and issue resolutions are captured and shared with the team.
  • Engage with customers to understand their needs and preferences, providing personalized support and solutions to meet their expectations.
  • Stay up-to-date on industry trends and emerging technologies, applying this knowledge to improve customer support and drive business growth.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and external partners.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and provide creative solutions.
  • Proficiency in technical tools and software, including HPE products and services.
  • Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and business growth.

About Us:

Hewlett Packard Enterprise is a global leader in the technology industry, providing innovative solutions to help businesses and organizations succeed. We are committed to diversity, inclusion, and employee development, offering a range of benefits and opportunities for growth and advancement.

What We Offer:

We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We also provide opportunities for professional development, including training, mentorship, and career advancement.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant skills and experience.

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