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Site Operations Coordinator
3 weeks ago
Job Summary:
We are seeking a detail-oriented and customer-focused Service Coordinator to join our team in Silverwater.
This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to a diverse customer base.
- Scheduling & Coordination: Organise site visits, reactive servicing, and annual maintenance.
- Stakeholder Communication: Liaise with internal teams, customers, and contractors.
- Billing & Database Management: Oversee service payments and maintain accurate records.
- Admin & Documentation: Process orders, quotes, and service documentation.
- Customer Engagement: Respond to inquiries and support customer service channels.
- Sales Support: Identify opportunities to promote annual maintenance packages.
- Invoicing: Ensure timely and proactive invoicing.
- Schedule site visits, reactive servicing, and annual maintenance.
- Communicate effectively with stakeholders, including internal teams, customers, and contractors.
- Oversee service payments and maintain accurate records.
- Process orders, quotes, and service documentation.
- Respond to customer inquiries and provide support through various channels.
- Identify opportunities to promote annual maintenance packages.
- Ensure timely and proactive invoicing.
We are looking for someone who shares our energy and values a sustainable future. We value all skills and experience; however, our ideal candidate will possess:
- Proactive and Adaptable – Thrives in a fast-paced, evolving environment.
- Firm and Decisive – Confidently direct contractors, ensure compliance, and hold them accountable.
- Ownership and Accountability – Takes responsibility and ensures resolution.
- Clear Communication – Engages professionally across different channels.
- Customer-Focused – Delivers excellent service via phone, email, and in-person.
- Detail-Oriented – Strong accuracy in written and verbal communication.
- Commercial Awareness – Practical understanding of business operations.
- Team Player – Willing to collaborate and assist as needed.
- Time Management – Capable of managing multiple tasks simultaneously while maintaining efficiency and accuracy.
- Proficiency with Microsoft Office and cloud-based systems.
Bonus points if you have the following:
- Experience scheduling electrical work, booking appointments, and coordinating contractors.
- Familiarity with Computerised Maintenance Management Systems (CMMS) is advantageous.
- Exposure to tiered support environments (L1–L4).
- Proactive and adaptable in fast-paced settings.
- Commercially aware with a practical understanding of business operations.
- Confident communicator who ensures contractor compliance and clear direction.
- Customer-focused with a strong service mindset.
- Detail-oriented with high accuracy in both written and verbal tasks.
- Collaborative team player with strong time management and multitasking skills.
- Professional development opportunities.
- Contribute to the clean energy transition.
- Work alongside industry experts.
- Career growth in a fast-growing, technical sector.
- Product and systems training will be provided.
- Entry level
- Full-time
- Other
- Utilities
