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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Steel Centre branch. As a key member of our sales and operations team, you will play a vital role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Customer Service: Provide timely and effective support to customers, responding to their inquiries and resolving any issues in a professional and courteous manner.
- Sales Administration: Process cash sales, quotes, and orders, ensuring accuracy and efficiency in all transactions.
- Reporting and Administration: Prepare and maintain reports, and perform general administrative duties as required.
- Sales Opportunities: Identify and capitalize on sales opportunities, working closely with the sales team to drive business growth.
We are looking for a team player with excellent interpersonal skills, a strong attention to detail, and the ability to thrive in a fast-paced environment. You will be an enthusiastic and tenacious individual with a passion for delivering exceptional customer service and solutions.
Requirements- Experience: Previous experience in customer service and sales administration, preferably in the steel industry.
- Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to establish rapport with customers and colleagues.
- Technical Skills: Proficiency in Microsoft Office and SAP systems, with experience in estimating and drafting in a similar industry highly regarded.
GFG Alliance is a leading integrated steel manufacturing, distribution, and recycling business, committed to providing sustainable steel solutions for Australia's tomorrow. With a strong focus on innovation, customer service, and community engagement, we offer a dynamic and inclusive work environment that values diversity and promotes career growth.
