Field Service Engineer

4 weeks ago

Melbourne, Victoria, Australia Smiths Detection Full time
About Smiths Detection

Smiths Detection is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics.

Our technology and talented team members help to make the world a safer place every minute of every day.

Job Description

Job Summary: We are seeking a highly skilled Field Service Engineer to join our team in Melbourne. As a Field Service Engineer, you will be responsible for installing, repairing, and maintaining our advanced security systems at customer sites.

Key Responsibilities:

  • Install, repair, and maintain equipment in the field, providing customer training as required.
  • Document all inspections, maintenance, repair work, and submit paperwork in a timely basis.
  • Order, install, and return parts, managing repair parts cycle time.
  • Review all logs for open issues and prepare formal reports to customers as necessary.
  • Participate in service sales opportunities and assist with promoting and implementing revenue programs.
  • Ensure that tools and test equipment are properly maintained and calibrated.
  • Assess product/equipment performance based on field support data, recommending modifications or improvements where applicable.
  • Provide technical support to customers and other service professionals as required.
  • Possess a solid level of technical knowledge on our main products in the region.
  • Establish and maintain a close relationship with senior-level FSEs and Product Specialists to support customer needs and remain aware of current technical trends.
  • Exercise every available measure to control and minimize costs.
  • Comply with and ensure department compliance with Company health, safety, and environmental policies.

Requirements:

  • Electrical/Electronic Engineering Degree or equivalent technical training/experience.
  • Competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
  • Minimum of 5 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems/equipment.
  • Good communications skills and a strong orientation for customer focus and teamwork.
  • Ability to multitask several projects at once.
  • Excellent customer service skills and the ability to handle stressful situations.
  • Self-motivated, reliable, and accountable individual.
  • Self-starter, able to work autonomously with minimal supervision.
  • Clean driver's license.

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