Expert Claims Management Professional

1 week ago

Melbourne, Victoria, Australia beBeeTechnicalManager Full time $90,000 - $120,000

About Us:

The Technical Manager plays a pivotal role in ensuring the integrity of our claims management process. This includes providing ongoing training sessions to equip case managers with the necessary expertise in current laws and best practices.

Providing expert guidance on relevant legislation and guidelines related to workers' compensation claims is also a key responsibility of the Technical Manager.

The role involves reviewing case files and offering constructive feedback to improve compliance and case outcomes.

A strong working knowledge of the Accident Compensation Act 1985 and associated regulations is essential for this position.

The Technical Manager provides critical support to case managers by clarifying complex legal language and helping them understand how it applies to specific claims.

Main Responsibilities:

  1. Training and Guidance: Providing ongoing training sessions to ensure case managers are well-versed in current laws and best practices.
  2. Policy Interpretation: Clarifying complex legal language and helping case managers understand how it applies to specific claims.
  3. Feedback and Support: Reviewing case files and offering constructive feedback to improve compliance and case outcomes.
  4. Stay Updated: Keeping the team informed about any changes in legislation or industry guidelines that may impact claims management.
  5. Problem-Solving: Assisting with challenging cases by offering insights on legal implications and potential resolutions.

Requirements:

  • A tertiary qualification in business, rehabilitation, or a health-related discipline, or equivalent experience.
  • Minimum of 3 years' experience in claims management or a statutory benefits system.
  • Strong working knowledge of the Accident Compensation Act 1985 and associated regulations.
  • Familiarity with the WorkSafe Victoria claims management model.

About Our Team:

We provide policy and claims management services to government and organisations across Australia. We support organisations and those injured at work throughout the entire claims process.

Our team believes in building strong connections and community, which is key to our success. We prioritise in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

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