Customer Service and Support Specialist

1 week ago

Sydney, New South Wales, Australia Provet Pty Ltd Full time

About Covetrus

Covetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. Provet Pty Ltd, part of Covetrus, is the premier leading veterinary distributor across Australia and New Zealand. We bring a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients.

We are seeking an experienced Customer Service and Support Specialist to join our growing team on a permanent, full-time basis. This role is about more than just answering phones. You will be part of a passionate and collaborative team that are dedicated to supporting our customers to look after pets and wildlife of all shapes and sizes. Our team achieves this through:

  • Responding to a wide range of general and/or product specific enquiries in a timely manner.
  • Processing customer orders and demonstrating a sound knowledge of our product suite.
  • Providing our customer with a single point of resolution for any problems and/or complaints.
  • Accurately managing and maintaining up-to-date customer records in our cloud-based CRM system.
  • Working in a friendly and supportive team environment where one person's success is everyone's success.

About the Role

The ideal candidate will have at least 1 year's experience in phone-based customer service. They will possess excellent communication skills, both written and verbal, with the ability to explain complex information to customers in an easy-to-understand manner.

The successful candidate will have demonstrated experience working in a dynamic, high-volume, multi-channel team with a passion for customer service excellence. They will possess superior active listening skills, the ability to show empathy and build rapport with a diverse range of customers.

A high level of attention to detail and commitment to doing things correctly are essential for this role. The ability to learn quickly and adapt to change is also highly valued.

We encourage applications from like-minded individuals who are passionate about delivering exceptional customer service. Animal Health/Veterinary Industry background is desirable but not required.

Why Choose Us?

We pride ourselves on our family-friendly culture and respectful workplace. Our team members enjoy a range of benefits, including:

  • Generous discounts on our range of animal health food & enrichment products.
  • Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
  • Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave.
  • Flexible hybrid work arrangements & dog-friendly offices (select roles and locations).
  • Free 24/7 access to our Employee Assistance Program.
  • Reward & recognition through our quarterly Values Awards and our Service Anniversary Awards.
  • Professional development through our Leadership Development & Emerging Leadership courses.
  • Access to annual flu vaccinations.
  • Annual volunteer days.

We are an equal opportunity employer and welcome applications from all qualified candidates. Our estimated salary for this position is AU$60,000 - AU$80,000 per annum, depending on experience.

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