Assistant Service Delivery Manager

1 month ago


Melbourne, Victoria, Australia Australian Government Department of Defence Full time
About the Role

The Australian Government Department of Defence is seeking a highly skilled and motivated individual to join our team as an Assistant Service Delivery Manager. In this role, you will be responsible for delivering exceptional customer service to Defence members, ex-members, families, and representatives seeking information from Defence.

Key Responsibilities
  • Provide information, education, and case management for individuals with complex needs around accessing information.
  • Work closely with internal and external stakeholders to deliver services and achieve deliverables.
  • Exercise initiative and judgement in the interpretation of policy and the application of practices and procedures.
  • Collaborate with the team to enhance the customer experience and identify opportunities for improvement.
  • Develop and maintain relationships with stakeholders to ensure effective communication and service delivery.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Experience in customer service or a related field.
  • Ability to adapt to change and prioritize tasks effectively.
What We Offer
  • Performance-related salary progression.
  • Negotiated flexible work arrangements.
  • Ongoing training and development opportunities.
  • 20 annual leave days per year.
  • 18 personal/carers' leave days per year.
  • An additional leave day per calendar year.
  • Christmas stand-down (paid break during the Christmas and New-Year period in addition to regular leave).
  • Parental and reservist leave.
  • Wellbeing and diversity networks.
  • Access to the Defence Employee Assistance Program.


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