Guest Experience Host

1 month ago

Port Stephens Shire, Australia Travel + Leisure Co. Full time
Deliver Exceptional Experiences

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Host at our Shoal Bay Resort. As a key member of our team, you will be responsible for delivering exceptional experiences to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Greet and register guests, providing a warm and welcoming experience
  • Provide information on local area attractions and activities
  • Complete all department-related paperwork and tasks
  • Utilize communication equipment, including telephones, facsimiles, and computers
  • Meet guests face-to-face and generate sales appointments for our sales centers
  • Establish commonality and build rapport with guests to ensure an exceptional experience is delivered
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for guests
  • Clearly articulate the benefits of traveling within our community
  • Meet targets and KPIs as set by the business

What We Offer

As a valued member of our team, you will have the opportunity to build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits on offer include:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, and New Zealand
  • Great career development opportunities

Requirements

To be successful in this role, you will be:

  • Previous experience within a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public, and school holidays

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