Guest Experience Host

3 weeks ago


Port Stephens Shire, Australia Travel + Leisure Co Full time

We Put the World on Vacation

At Travel + Leisure Co., our mission is to deliver exceptional experiences for millions of travelers worldwide. As a Guest Experience Host, you will be the face of our company, providing top-notch customer service and creating unforgettable memories for our guests.

Key Responsibilities:

  • Greet and register owners and guests
  • Provide information on local area attractions
  • Complete all department-related paperwork
  • Use communication equipment to deliver exceptional service
  • Meet guests face-to-face and generate sales appointments
  • Establish commonality and build rapport with customers
  • Work closely with resort operations team to provide seamless check-in experience
  • Clearly articulate the benefits of traveling within Wyndham Destinations community
  • Meet targets and KPIs as set by the business

What You'll Bring:

  • Previous experience in a similar hotel position
  • Genuine passion for customer service and local area
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with PMS system advantageous
  • Ability to recognize and solve problems in the workplace

Where You'll Begin Your Journey:

Wyndham Destinations Asia Pacific develops, markets, and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe. We serve more than 60,000 vacation owners in Club Wyndham South Pacific.

Why Choose Us:

At Travel + Leisure Co., we value our associates and offer a range of benefits, including professional development funding, discounted hotel stays, and great career development opportunities.


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