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Technical Operations Manager
2 months ago
At Thermo Fisher Scientific, we are seeking a highly skilled Technical Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing our Technical Support Operations, ensuring efficient and effective support to our customers.
Key Responsibilities:- Lead the development and implementation of technical support processes and procedures.
- Collaborate with cross-functional teams to deliver high-quality technical support services.
- Develop and maintain technical training programs for Field Service Engineers.
- Manage customer escalations and ensure timely resolution of technical issues.
- Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Bachelor's degree in Science, Engineering, or a related field.
- Proven experience in technical operations management or a similar role.
- Excellent leadership and team development skills.
- Solid technical expertise and ability to address complex technical challenges.
- Exceptional communication and interpersonal skills.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for technical operations, we encourage you to apply for this exciting opportunity.
