Technical Operations Manager
2 months ago
We are seeking a highly skilled Technical Operations Manager to join our team at Thermo Fisher Scientific. As a key member of our organization, you will be responsible for overseeing the technical support operations, ensuring efficient and effective support to our customers.
Key Responsibilities- Technical Support Operations: Oversee the technical support operations, ensuring timely and accurate resolution of customer issues.
- Leadership and Development: Provide technical training and development opportunities to our Field Service Engineers (FSEs).
- Customer Escalations: Handle customer escalations promptly and with a high level of urgency, ensuring their satisfaction is exceeded.
- New Product Introduction: Collaborate with various teams to successfully implement new products as part of the New Product Introduction (NPI) initiatives.
- Installed Base Management: Manage Technical Support and remote support activities, ensuring timely and accurate resolution of customer issues.
- Process Improvement: Continuously improve service delivery processes to enhance efficiency and productivity.
- Compliance and Quality: Maintain a strict focus on safety, quality, and compliance.
- Education: A Bachelor's degree in Science, Engineering or a related field, or equivalent.
- Experience: Proven experience in technical operations management or a similar role.
- Leadership Skills: Excellent leadership and team development skills.
- Technical Expertise: Solid technical expertise and the capacity to effectively address intricate technical challenges.
- Communication Skills: Exceptional communication and interpersonal skills.
- Customer Focus: The ability to determine customer needs and deliver exceptional service.
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Technical Operations Manager
2 months ago
Scoresby, Victoria, Australia Thermo Fisher Scientific Full timeTechnical Operations ManagerAt Thermo Fisher Scientific, we are seeking a highly skilled Technical Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing our Technical Support Operations, ensuring efficient and effective support to our customers.Key Responsibilities:Lead the development and...
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Technical Operations Manager
1 month ago
Scoresby, Victoria, Australia Thermo Fisher Scientific Full timeTechnical Operations ManagerAt Thermo Fisher Scientific, we are seeking a highly skilled Technical Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing our Technical Support Operations, ensuring efficient and effective support to our customers.Key Responsibilities:Lead the development and...
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Technical Operations Manager
4 weeks ago
Scoresby, Victoria, Australia Thermo Fisher Scientific Full timeJob Title: Technical Operations ManagerThermo Fisher Scientific Inc. is seeking a highly skilled Technical Operations Manager to join our team. As a Technical Operations Manager, you will be responsible for overseeing the technical support operations, ensuring efficient and effective support to our customers.Key Responsibilities:Oversee Technical Support...
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Technical Operations Manager
3 weeks ago
Scoresby, Victoria, Australia Thermo Fisher Scientific Full timeJob Title: Technical Operations ManagerThermo Fisher Scientific Inc. is seeking a highly skilled Technical Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing Technical Support Operations, ensuring efficient and effective support to our customers.Key Responsibilities:Oversee Technical Support...
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Technical Operations Manager
1 month ago
Scoresby, Victoria, Australia Thermo Fisher Scientific Full timeJob SummaryWe are seeking a highly skilled Technical Operations Manager to oversee our Technical Support Operations, ensuring efficient and effective support to our customers. This role requires a strong technical background, excellent leadership and team development skills, and the ability to effectively address intricate technical challenges.Key...
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Technical Operations Manager
3 weeks ago
Scoresby, Victoria, Australia Thermo Fisher Scientific Full timeJob SummaryWe are seeking a highly skilled Technical Operations Manager to oversee our Technical Support Operations, ensuring efficient and effective support to our customers. This role requires a strong technical background, excellent leadership and team development skills, and the ability to effectively address intricate technical challenges.Key...
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Technical Operations Manager
2 weeks ago
Scoresby, Victoria, Australia Thermo Fisher Scientific Full timeJob SummaryAs a Technical Operations Manager at Thermo Fisher Scientific, you will oversee the technical support operations, ensuring efficient and effective support to our customers. You will provide technical training and development opportunities to our Field Service Engineers (FSEs) and handle customer escalations promptly and with a high level of...
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Regional Operations Manager
4 days ago
Scoresby, Victoria, Australia Thermo Fisher Scientific Full timeAbout This RoleAs a Regional Operations Manager at Thermo Fisher Scientific, you will play a key role in leading a team of field service engineers and driving service business growth. You will be responsible for maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations.Key...
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Technical Support Specialist
1 week ago
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Technical Support Specialist
1 week ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Melbourne. As a Technical Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesMonitor and troubleshoot technical issues, ensuring continued operation of services.Complete incident ownership,...
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ANZ Technical Sales Manager
4 weeks ago
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IT Operations Manager
2 days ago
Scoresby, Victoria, Australia Thermo Fisher Scientific Full timeJob SummaryThermo Fisher Scientific is seeking an experienced IT Operations Manager to join our expanding team in Melbourne. As a key member of our global IT team, you will play a pivotal role in shaping the company's technological landscape and driving transformation in the ANZ region.Key ResponsibilitiesCollaborate with IT Director, SLT, ELT, and global IT...
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Technical Customer Service Representative
2 weeks ago
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Technical Customer Service Representative
1 week ago
Scoresby, Victoria, Australia Johnson Controls Full timeAbout this role:The Technical Customer Service Representative is accountable for delivering exceptional customer service experience in the ANZ region. This role involves frequent interactions with internal stakeholders, including sales and operational teams, to provide the highest possible level of service. To achieve this, the Technical Customer Service...
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IT Operations Manager
7 days ago
Scoresby, Victoria, Australia Thermo Fisher Scientific Full timeAbout the RoleWe are seeking an experienced IT Operations Manager to join our team in Scoresby, Melbourne. This role will have a significant impact on shaping the ThermoFisher ANZ technological landscape and advancing the development of its diverse, global team.Key ResponsibilitiesCollaborate with IT Director, SLT, ELT, and various global IT teams to...
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Senior Technology Operations Manager
3 days ago
Scoresby, Victoria, Australia Leidos Full timeJob DescriptionThe ICT Infrastructure Manager CIO Services role at Leidos Australia requires a leader to oversee the Technology Operations & Services teams, ensuring the effective delivery, support, and maintenance of business and technical services for applications and infrastructure.This role involves managing critical infrastructure systems, including...
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Technical Support Specialist
6 days ago
Scoresby, Victoria, Australia Adairs Full timeAbout the Role:As a key member of our Support Office in Scoresby, you will be the face of Adairs' Technology team, providing exceptional support to our store and support office landscape.You will work closely with the broader Technology team to deliver a great technology experience for our team and customers.Your Day-to-Day:Collaborate with the store and...
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Operations Manager
4 weeks ago
Scoresby, Victoria, Australia Veritas Recruitment Full timeJob Title: Planning ManagerJob Summary:We are seeking an experienced Planning Manager to join our team. As a key member of our operations team, you will be responsible for managing the Sales and Operations Planning (S&OP) process and overseeing distribution functions to support business revenue targets.Key Responsibilities:Leading S&OP meetings and preparing...
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Operations Manager
1 month ago
Scoresby, Victoria, Australia Veritas Recruitment Full timeJob Title: Planning ManagerJob Summary:We are seeking an experienced Planning Manager to join our team. The successful candidate will be responsible for managing the Sales and Operations Planning (S&OP) process, overseeing distribution functions, and ensuring optimal inventory levels to meet customer service levels and business objectives.Key...
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Operations Manager
3 weeks ago
Scoresby, Victoria, Australia Veritas Recruitment Full timeJob Title: Planning ManagerJob Summary:We are seeking an experienced Planning Manager to join our team. The successful candidate will be responsible for managing the Sales and Operations Planning (S&OP) process, overseeing distribution functions, and ensuring optimal inventory levels to meet customer service levels and business objectives.Key...