IT Infrastructure Support Specialist

1 week ago

Scoresby, Victoria, Australia Cummins Full time

About the Role:

Cummins is seeking an undergraduate IT student to join our team as an IT Infrastructure Support Specialist. In this role, you will assist in the delivery of IT services and technical support of IT infrastructure operated by CBS IT in the South Pacific and Southeast Asia regions.

Key Responsibilities:

  • Assist in the development, delivery, maintenance, and support of IT Infrastructure Services
  • Support the generation and reporting of service delivery metrics (i.e., Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring)
  • Act as contact for customers for service-related inquiries and building of collaborative relationships with key customers and suppliers
  • Identify opportunities for Continuous Improvement of IT Infrastructure Services
  • Build relationships with users, technical staff, and management to determine and resolve IT incidents and problems

About You:

To qualify for this undergraduate internship, it is essential that you:

  • Are currently studying a Bachelor degree of Information Technology or similar
  • Have between 1 and 8 units of study left to complete of your undergraduate degree
  • Are available for the full 13 months and be willing to defer your studies for that duration

Requirements:

  • General knowledge of IT functions and services particularly in IT infrastructure such as networks, telephony, mobile phones, PC hardware and software and printers
  • Working knowledge of Microsoft PC operating system and office productivity software such as MS Office and email systems
  • Working knowledge of mobile and tablet technologies (Apple products)
  • Basic project management skills
  • Excellent communications and customer service skills

How to Apply:

  • For all applications, please submit your resume, cover letter and academic transcript via the link provided
  • In your cover letter, please specify how many units of study you have remaining on your undergraduate degree and your motivation behind applying both to Cummins and this specific internship

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