Guest Service Ambassador

1 month ago


Acton Park, Tasmania, Australia Ovolo Group Full time
About Ovolo Group

We're a lifestyle brand with a passion for delivering exceptional customer experiences. Our hotels and restaurants are designed to inspire and delight, and we're always looking for talented individuals to join our team.

Job Title: Guest Service Agent

We're seeking a highly motivated and customer-focused Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for ensuring that their stay with us is nothing short of exceptional.

Key Responsibilities:
  • Greet guests warmly and provide a personalized welcome
  • Check guests in and out efficiently and accurately
  • Modify and adjust guest bookings as needed
  • Promote our hotel and its amenities to guests
  • Make recommendations to guests based on their interests and preferences
  • Respond to guest inquiries and resolve any issues promptly
  • Work collaboratively with the Front Office team to ensure seamless hotel operations
About You

We're looking for someone who is passionate about delivering exceptional customer service and has a strong desire to work in a fast-paced and dynamic environment. If you have previous front office experience, that's a plus, but we're also open to considering candidates with transferable skills and a positive attitude.

What We Offer
  • A fun and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • The chance to work with a talented and diverse team
  • Professional development opportunities

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have a strong desire to work in a dynamic and fast-paced environment, we'd love to hear from you.



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