Resident Care Representative

2 days ago


Gold Coast, Queensland, Australia beBeeCustomer Full time $75,000 - $85,000

Customer Experience Specialist Role

We are seeking a dynamic and experienced business professional to partner with our leadership team as part of our care home management structure. As a Customer Experience Specialist, you will play a pivotal role in supporting the resident experience at our care home.

About the Role

  • Manage administration tasks related to resident enquiries, admissions, and occupancy targets
  • Provide prospective residents and loved ones with a warm and informative introduction to our care home
  • Assist with reception duties as the face of the care home and perform other administrative functions as required

About You

  • Equivalent qualifications to Cert III in Business Administration or relevant experience
  • Previous experience in an admin/customer service role
  • Patience, calmness, and a positive disposition
  • Effective communication skills, diplomacy, and a proactive approach
  • Intermediate to advanced Microsoft Office Suite skills
  • Excellent organisational and time management skills

What We Offer

  • Comprehensive induction program
  • Supportive work environment
  • Ongoing learning and development opportunities
  • Bupa product discounts
  • Exciting benefits from Bupa Partners
  • Internal transfers across care homes


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