
Resident Care Representative
2 days ago
Customer Experience Specialist Role
We are seeking a dynamic and experienced business professional to partner with our leadership team as part of our care home management structure. As a Customer Experience Specialist, you will play a pivotal role in supporting the resident experience at our care home.
About the Role
- Manage administration tasks related to resident enquiries, admissions, and occupancy targets
- Provide prospective residents and loved ones with a warm and informative introduction to our care home
- Assist with reception duties as the face of the care home and perform other administrative functions as required
About You
- Equivalent qualifications to Cert III in Business Administration or relevant experience
- Previous experience in an admin/customer service role
- Patience, calmness, and a positive disposition
- Effective communication skills, diplomacy, and a proactive approach
- Intermediate to advanced Microsoft Office Suite skills
- Excellent organisational and time management skills
What We Offer
- Comprehensive induction program
- Supportive work environment
- Ongoing learning and development opportunities
- Bupa product discounts
- Exciting benefits from Bupa Partners
- Internal transfers across care homes
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