Workforce Coordinator

4 weeks ago

Melbourne, Victoria, Australia Vivir Healthcare Full time
Workforce Coordinator Job Description

Vivir Healthcare is seeking a highly organized and detail-oriented Workforce Coordinator to join our dynamic team in Melbourne CBD. As a key member of our workforce management team, you will play a crucial role in optimizing schedules, evaluating workforce utilization, and managing referrals.

Key Responsibilities:
  • Schedule Optimization: Coordinate and organize homecare schedules to balance cost and logistics for maximum efficiency.
  • Workforce Utilization: Ensure optimal use of workforce resources through constant evaluation and adjustment.
  • Referral Management: Handle referral processes, from categorization to clinician assignments, ensuring timely follow-up.
  • Client Liaison: Act as the primary contact for clients, providers, and clinical workforce to address issues and provide feedback.
  • Supervision: Guide and support offshore Workforce Planners to maintain task efficiency and productivity.
  • Communication: Relay workforce needs and resignations to team leaders and management promptly.
  • Opportunity Identification: Spot growth areas and business opportunities from client requests and referral trends.
  • Complaint Handling: Address client complaints and escalate complex issues as needed.
Requirements:
  • A minimum of 2 years of experience in a corporate setting, preferably in a workforce scheduling and coordination environment.
  • Exceptional English Skills: Strong command of both written and verbal English.
  • Detail-Oriented: Keen attention to detail and process-oriented mindset.
  • Customer Service Star: Outstanding customer service skills with a proactive, 'Can-do' attitude.
  • Data Accuracy: High-level accuracy in data entry.
  • Pressure Player: Ability to work efficiently under pressure and meet deadlines.
  • Tech-Savvy: Basic knowledge of Microsoft Word and Excel.
  • Team Player: Collaborative spirit with the ability to work autonomously when needed.
  • Effective Communicator: Excellent interpersonal and communication skills with all stakeholders.
Why Join Us?
  • Flexible Work Environment: Enjoy the benefits of a hybrid role with the flexibility to work remotely two days a week.
  • Supportive Team: Be part of a collaborative and supportive team that values your contributions.
  • Meaningful Impact: Make a real difference in the homecare industry and the lives of our clients.
  • Competitive Package: Receive a competitive salary and benefits package.
  • Career Growth: Benefit from ongoing professional development and career advancement opportunities.

If you are ready to take on this exciting role and contribute to our mission at Vivir Healthcare, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position.

Vivir Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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