Customer Experience Strategist

7 days ago


Perth, Western Australia beBeeCustomer Full time $140,000 - $170,000

Job Overview

We are seeking a Customer Success Professional to drive exceptional customer experiences.

About the Role

The Customer Success Leader will develop and execute customer success strategies that support business objectives. This includes leading a high-performing team, partnering with cross-functional teams, and managing technical and quality interactions.

Your Responsibilities

  • Define and develop customer success strategies
  • Lead and coach a high-performing team
  • Partner with Sales, Product, Marketing, and Operations to deliver exceptional customer experiences
  • Manage technical and quality interactions
  • Develop and maintain strong relationships with stakeholders

Requirements

  • Minimum 5 years' experience in a Customer Relations role
  • Strong leadership and people management skills
  • Ability to effectively coach and mentor team members
  • Excellent communication and influencing skills
  • A passion for growth and success

Why Join Us?

We value our people and support their growth and development. We offer a range of benefits, including free daily lunches, free parking, and access to a 24/7 on-site gym.



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